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Privacy Notice/Privacy Statement

The below Over-16s and Under 16s Privacy Notices explain why Direct Local Health Ltd collects information about you, how we keep it safe and confidential and how that information may be used.

Privacy Notice     Under 16s Privacy Notice

Under 16s Privacy Notice

Who uses my information?

A person who uses your information for their work is called a ‘Data Processor’.

Direct Local Health Ltd (a GP-run company) uses your information if you book an extended access appointment with a GP or Nurse in the local area.


Consent is where you agree for your information to be used to care for you. If you are under 16 years old, a parent or guardian must give your consent for you.

Can anyone see or use my information?

No, only someone who needs your data to care for you is allowed to see or use it. This can be the GPs, Nurses or people who support them in their work.


Do you share my information with anyone else?
If someone who isn’t responsible for your care asks for your information we will ask your parent or guardian if it is ok to give it.

Can I see my information?
If you are 13 years old or older, you can ask to see your information. Please speak to reception or contact us by email, phone, in writing via 'Contact Details'.

What is GDPR? General Data Protection Regulation helps us to keep information about you safe.

If you still have a question, please ask at reception.

Over 16s Privacy Notice

What is a Privacy Notice?

A privacy notice is a statement that describes how Direct Local Health Ltd collects, uses, retains and discloses personal information. This can also be called a privacy statement or fair processing notice.

Who are Direct Local Health?

Direct Local Health Ltd is a GP-shareholding company, established in 2008 to provide local health services for patients. Local GP Practices in Watford & Three Rivers joined together in a GP Federation to improve patient care and provide services for patients in the local and wider area. We provide several health services: Extended Access GP, Nurse and Phlebotomy appointments, including Paediatric clinics, and a Primary Care Mental Health service.

Privacy Notice Information
Direct Local Health Ltd lawfully relies upon Article 6(1)(e) “Official Authority” and upon Article 9(2)(h) “Health & Social Care” of the GDPR Act to process personal data. To ensure that we process your personal data fairly and lawfully we are required to inform you:

  • Why we need your data

We require your data to fulfil your direct medical care. Health care professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received within any NHS organisation.

  • How your data will be used

We collect and hold data for the sole purpose of providing healthcare services to our patients. In carrying out this role we may collect information about you which helps us respond to your queries or secure specialist services. We may keep your information in written form and/or in digital form. The records may include basic details about you, such as your name and address. They may also contain more sensitive information about your health and information such as outcomes of assessments.

  • Who your data will be shared with

Your data will be shared with those involved directly in your medical care and within the boundaries of statutory discloses of information. You have the right to be informed about the collection and use of your health and personal data. This is a key transparency legal requirement under the Data Protection Act 2018 (DPA) and the General Data Protection Regulations 2018 (GDPR).

Personal data that we may process includes:

  • Health treatment or care you have received previously or else-where (e.g. NHS Hospital Trust, GP Surgery, Out of Hours GP Centre, A&E, Walk in clinic, etc.). These records help to provide you with the best possible healthcare.
  • Details about you, such as your address and next of kin, emergency contacts
  • Your home telephone number, mobile phone number, email address
  • Any previous contact the service has had with you, such as appointments etc.

How we keep your information confidential and safe: All your NHS health records are kept either digitally/electronically or in a secured paper format. Our electronic records database is hosted by EMIS Health Ltd, who is acting as a data processor, and all information is stored on their secure servers in Leeds and is protected by appropriate security and access is restricted to authorised personnel.

We also make sure that data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed. We only contact you regarding matters of medical care, such as appointment reminders.

Your data rights: As a “data subject”, you have the following rights:

  • Right to be informed (Articles 13 and 14)
  • Right of Access (Article 15) – to request a Subject Access Request of all the data and information held on you by Direct Local Health Ltd.
  • Right of Rectification (Article 16) – to request to have inaccurate or incomplete personal data updated.
  • Right of Erasure (Article 17) – to request to have data erased from our records
  • Right to Restrict Processing (Article 18) – to request processing cease in a certain way
  • Right to Data Portability (Article 20) – right to request a copy of data in paper or electronic copy
  • Right to Object (Article 21) – right to object to use of data
  • Right not to be subject to automated decision-making (Article 22) - right to have human intervention in data processing

Data fair processing activities that DLH may perform:

General information sharing for direct medical care

  • Specific referrals

Access to your GP record

  • Clinical lead auditors

NHS Data Sharing databases

  • SystmOne data sharing
  • E-referral Services (E-RS)
  • My Care Record

Statutory Disclosures of information

  • Medical Defence Organisation

Permissive Disclosures of information
Only with your explicit consent, Direct Local Health Ltd can release information about you, from your GP record, to relevant organisations. These may include:

  • Your employer
  • Insurance companies
  • Solicitors

Data Processors

  • Direct Local Health Ltd (clinical audits; pseudonymised and anonymised data)
  • Herts Valleys CCG (anonymised and pseudonymised data)
  • NHS England (anonymised data)


Communicating with our patients

  • Letter (written correspondence)

The following section outlines the management of the fair processing of this notice, contact details and other access to information legislation.

Complaints about how we process your personal information
In the first instance, you should contact us:       

In writing:                                      By email:                                     By telephone: Direct Local Health Ltd            01923 202 601 Bridgewater House 7 Printers Avenue Watford WD18 7QR

Please contact us if you have any questions about our privacy notice or information we hold about you. Our opening hours are: 9am to 5pm Monday to Friday.

Changes to our fair processing notice
We keep our privacy notice under regular review and we will place any updates on our website This notice was last updated on 14/11/2019.

Data Protection Notification
Direct Local Health Ltd is a ‘data processor’ under the DPA and the GDPR. The GP remains the ‘data controller’ of the GP Practice record. We have notified the Information Commissioner’s Office (ICO) that we process personal data. Our Data Protection Officer is April Howard 01923 202 689.

For independent advice about data protection, privacy, and data sharing issues, or if you wish to express your right to lodge a complaint directly to the ICO, please contact:
Information Commissioner’s Office
Wycliffe House
Water Lane
Tel: 0303 123 1113

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